Nexus

Return & Store Credit Policy

We want you to love your piece. We offer returns for store credit only, issued in the form of a coupon code for the approved value of your returned item. We do not offer refunds to the original form of payment.

Return Window

You have 7 business days from the date your order is delivered to request a return.

To request a return, please email us at info@steelnshinejewelry.com with your order number and the item you would like to return.

To be eligible for a return, your item must be in the same condition in which it was received: unworn, unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Last Call items

All Last Call items are final sale and cannot be returned or exchanged.

Return shipping

Customers are responsible for the cost of shipping their item back to us, including the cost of the return shipping label.

Original shipping charges and taxes are not included in the store credit amount.

Store credit

Once your return is received and inspected, we will email you to confirm that we have received your item and notify you whether your return has been approved.

If approved, you will receive a coupon code for the full purchase price paid for the approved returned item, excluding shipping charges and taxes. Your coupon code can be applied toward a future purchase at checkout.

If your new purchase exceeds the value of your coupon code, you may apply the coupon at checkout and pay the remaining balance using another accepted payment method.

Coupon codes issued for approved returns cannot be redeemed for cash or refunded to the original form of payment.

For any questions regarding a return, please contact us at info@steelnshinejewelry.com.

Order Processing

All orders are processed within 1–2 business days after you receive your order confirmation email. Business days exclude weekends and holidays.

Please note that processing time is separate from shipping transit time.

Shipping rates & delivery times

Standard Shipping

Estimated transit time: 3–7 business days

Flat-rate domestic shipping: $6.99

Enjoy free standard shipping on orders over $115.

Express Shipping

Estimated transit time: 1–3 business days

Flat-rate express shipping: $20.99

Shipping charges will be calculated and displayed at checkout.

Domestic shipping

At this time, we only ship within the United States of America.

Damaged orders

If your order arrives damaged, please contact us as soon as possible at info@steelnshinejewelry.com and include your order number and a photo of the item’s condition.

Damaged-order requests are reviewed on a case-by-case basis, and we will always do our best to work with you toward a satisfactory resolution.

Steel and Shine jewelry not only upgrades your style but also stands the test of time.

Every piece is crafted with high-quality 316L stainless steel and finished with advanced 14K PVD (Vacuum) Gold Plating or Rhodium Plating for exceptional durability and a luxurious finish. Our jewelry is waterproof, tarnish-resistant, nickel-free, and hypoallergenic; Made for lasting comfort and confidence.

Materials & Features

• Premium 316L Stainless Steel

• 14K PVD Gold Plating (Vacuum Plating)

• Rhodium Plating

• High-Quality Cubic Zirconia Diamonds

• Hypoallergenic & Nickel-Free

• Waterproof

• Tarnish-Resistant

• Designed for Everyday Wear